Last updated: February 2026
Park Place Inn & Cottages (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, make a reservation, or communicate with us.
Information We Collect
Information You Provide Directly
We may collect personal information that you voluntarily provide, including:
- Name
- Email address
- Phone number
- Mailing address
- Reservation details
- Government-issued identification images (for identity verification purposes)
Information Collected Through Reservations
When you make a reservation, we collect information necessary to complete and manage your booking, including stay dates, room selection, and guest details.
Information Collected Automatically
When you visit our website, limited technical information may be collected automatically, such as:
- IP address
- Browser type
- Device information
- Pages viewed and referring URLs
This information is used solely for website functionality, analytics, and security.
Booking, Payments & Identity Verification
Booking Platform
Reservations made through our website are processed using Mews, our secure booking engine. Guest communications and verification are managed through Enso Connect.
Payment Processing
All payments are processed securely through third-party payment processors.
Park Place Inn & Cottages does not store or process credit card numbers directly.
- Payment information is securely handled via Stripe through Mews and Enso Connect.
- Credit card data is tokenized, meaning sensitive payment details are never stored on our systems.
Identity Verification
For fraud prevention and guest security, we may require government-issued identification.
ID images are securely stored by Enso Connect and are accessed only for verification purposes.
How We Use Your Information
We use your information to:
- Process reservations and payments
- Communicate with you about your stay
- Verify guest identity for security purposes
- Provide customer support
- Maintain website security and functionality
- Comply with legal obligations
We do not sell or rent personal information.
Third-Party Services & Platforms
We may receive or share limited information through trusted third-party platforms, including:
- Google Hotels and Google Business
- Expedia
- Booking.com
- Airbnb
- VRBO
- WordPress / Bluehost (website hosting)
- TripAdvisor and Yelp
Each third-party platform operates under its own privacy policy, and we encourage you to review those policies when interacting with their services.
Cookies & Analytics
Our website may use cookies or similar technologies to:
- Improve site functionality
- Understand website usage trends
You may adjust your browser settings to refuse cookies if you prefer.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While no system can guarantee absolute security, we take appropriate measures to reduce risk and protect guest data.
Data Retention
Personal information is retained only for as long as necessary to:
- Fulfill booking and operational needs
- Comply with legal, accounting, or regulatory requirements
Your Privacy Rights
California Residents
California residents may have rights under the California Consumer Privacy Act (CCPA), including the right to request access to or deletion of personal information, subject to legal limitations.
General Rights
You may request to:
- Access your personal information
- Correct inaccuracies
- Request deletion where legally permitted
To exercise these rights, please contact us using the information below.
Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:
Park Place Inn & Cottages
1301 S. Park Avenue
Sanford, FL 32771
Phone: (407) 549-9131